At Nanoflash.net, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Nanoflash.net within 15 days of receipt of item(s). Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.
If purchase was made by credit card, we do not receive the full purchase price from the credit card company. Your refund will reflect the amount we actually receive.
If your purchase qualified for free shipping your refund will be reduced by the actual shipping charges we paid.
If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
Please read all conditions below. Nanoflash.net reserves the right to refuse the return or to charge a restocking fee of up to 15%.
How to return or exchange an item:
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
To request an RMA number by phone, call Customer Service at 803-349-6881.
Place the original package into a shipping carton.
Please do not place stickers or shipping labels on the original manufacturer’s package.
The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
Ship via insured service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Send pre-authorized returns to:
130 Calumet Court
Aiken, South Carolina 29803
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Items with internal counters must show less than 120 minutes of use.
Nanoflash.net is not responsible for personal data or items left in returned merchandise.
Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
RMA numbers are valid for 10 days.
Nanoflash.net is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.